Employee Trainings & Certifications
Employee Trainings and Certifications
IHLA members receive access to 20+ AHLEI training programs and certifications, with IHLA covering the cost of eligible study materials, exams, and certification fees for employees of member properties.
Whether you're developing frontline staff or preparing future leaders, these industry-recognized credentials help employees build skills, advance their careers, and deliver exceptional guest experiences.
Featured Programs
Certified Hotel Administrator (CHA®)
The Certified Hotel Administrator (CHA®) is AHLEI's premier certification for hotel leaders. Designed for experienced hospitality professionals, the CHA validates expertise in hotel operations, financial management, leadership, and strategic decision-making, making it one of the industry's most respected executive credentials.
Guest Service Gold® & Certified Guest Service Professional (CGSP®)
Guest Service Gold® equips hospitality professionals with the skills to deliver exceptional guest experiences through outstanding customer service. Upon successful completion, participants earn the Certified Guest Service Professional (CGSP®) credential, recognizing their commitment to service excellence.
Bulk Registration
Looking to train multiple employees? IHLA offers bulk enrollment for member properties and management companies. Contact Melinda McIntire to learn more about training your team.
Some certifications have eligibility requirements. Please review AHLEI's certification requirements before enrolling.
If you are an HR professional or General Manager and would like to order in bulk for your property or management company, please contact Melinda McIntire.
