Educational Programming

IHLAEF is dedicated to providing continuing education for current hospitality industry professionals through seminars and webinars. IHLAEF strives to offer its members quality, relevant programs that enhance their performance, both personally and operationally. Current trends, security, and compliance issues are at the forefront of industry training.


IHLA Webinar & Seminar Presentations

IHLAEF & Chicago HEaT Risk Management Security Symposium 9.29.16
Laner Muchin Presentation | Committee for Tactical Emergency Casualty Care (C-TECC)

Refund Recovery Process for Recent Class Action Settlements
1.26.16: View Presentation | 6.14.16: View Presentation

Higher ADR & Happier Guests: Can the Dream Become Reality? 12.3.15
View Presentation | View Front Desk Upselling Case Study

Predicting Success - Selecting the Right Person for the Job 11.3.15
View Presentation | Listen to Webinar Recording

An Employer's Guide to Social Media - Finding the Legal Line 9.29.15
View Presentation | View Sample Social Media Policy

The NOW Generation Unveiled: Successfully Marketing to Millennial Travelers 3.25.14
View Presentation

Concealed Carry Law

Medical Marijuana 

Chicagoland Fire Safety Briefing 


 

Hospitality Industry Professional Training Certifications, Products, & Programs 

As its Partner State Association, IHLA works closely with the American Hotel & Lodging Association (AH&LA). The American Hotel & Lodging Educational Institute (EI) is a not-for-profit affiliate of AH&LA and the premier source for quality hospitality education, training, and professional certification that serves the needs of hospitality schools and industries worldwide.

EI is the global leader in hospitality training and hotel management certifications and offers online learning and courses with textbooks and digital material to enhance the learning experience. EI training programs are all endorsed by AH&LA and conform to the best practices in the hotel and lodging industry.

Professional certification from EI is the ultimate distinction of professional excellence for the hospitality industry. EI certifies and validates competencies in conjunction with academia and industry experts for more than 20 positions in the hospitality industry.

IHLAEF works exclusively with EI as the referred source for curriculum, certifications, and other training materials.

American Hotel & Lodging Association Educational Institute (AHLEI) Resources: 

AHLEI Certified Guest Service Professional Designation (CGSP) Personalized Training 

ServiceSpeaks, Ltd.  
Stephanie Leese Emrich, CGSP 
ServiceSpeaks Founder & Chief Service Officer
Certified Guest Service Gold Professional (CGSP) & Trainer
IHLA Endorsed Trainer & Industry Service Ambassador 





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