Educational Programming

IHLAEF is dedicated to providing continuing education for current hospitality industry professionals through seminars and webinars. IHLAEF strives to offer its members quality, relevant programs that enhance their performance, both personally and operationally. Current trends, security, and compliance issues are at the forefront of industry training.

IHLA Webinar & Seminar Presentations

Webinar: Maximizing Guest Value Through Social Media 10.2019
View Presentation |
Listen to Recording 

Webinar: Employment Law Update 9.2019
View Presentation | Listen to Recording (Registered Attendees Only) 

Seminar: Employment Law 5.2019
View Presentation 

Seminar: Labor & Employment Law 10.18.18 
View Presentation

Seminar: Sexual Harassment 3.1.18
View Presentation

Seminar: Labor & Employment Law 10.4.17
View Presentation

Seminar: IHLAEF & Chicago HEaT Risk Management Security Symposium 9.29.16
Laner Muchin Presentation | Committee for Tactical Emergency Casualty Care (C-TECC)

Webinars: Refund Recovery Process for Recent Class Action Settlements
1.26.16: View Presentation | 6.14.16: View Presentation

Webinar: Higher ADR & Happier Guests: Can the Dream Become Reality? 12.3.15
View Presentation | View Front Desk Upselling Case Study

Webinar: Predicting Success - Selecting the Right Person for the Job 11.3.15
View Presentation | Listen to Webinar Recording

Seminar: An Employer's Guide to Social Media - Finding the Legal Line 9.29.15
View Presentation | View Sample Social Media Policy

Webinar: The NOW Generation Unveiled: Successfully Marketing to Millennial Travelers 3.25.14
View Presentation

Seminar: Concealed Carry Law & Medical Marijuana 2.7.14

Seminar: Chicagoland Fire Safety Briefing 8.23.13
Chicago Fire Department Presentation | Chicago Fire Department Floor Plan Submission Contact Information & Municipal Codes

Hospitality Industry Professional Training Certifications, Products, & Programs 

As its Partner State Association, IHLA works closely with the American Hotel & Lodging Association (AHLA). The American Hotel & Lodging Educational Institute (EI) is a not-for-profit affiliate of AHLA and the premier source for quality hospitality education, training, and professional certification that serves the needs of hospitality schools and industries worldwide.

EI is the global leader in hospitality training and hotel management certifications and offers online learning and courses with textbooks and digital material to enhance the learning experience. EI training programs are all endorsed by AHLA and conform to the best practices in the hotel and lodging industry.

Professional certification from EI is the ultimate distinction of professional excellence for the hospitality industry. EI certifies and validates competencies in conjunction with academia and industry experts for more than 20 positions in the hospitality industry.

IHLAEF works exclusively with EI as the referred source for curriculum, certifications, and other training materials.

American Hotel & Lodging Association Educational Institute (AHLEI) Resources: 

AHLEI Certified Guest Service Professional Designation (CGSP) Personalized Training 

ServiceSpeaks, Ltd.  
Stephanie Leese Emrich, CGSP 
ServiceSpeaks Founder & Chief Service Officer
Certified Guest Service Gold Professional (CGSP) & Trainer
IHLA Endorsed Trainer & Industry Service Ambassador